Designed a Seamless Visitor Journey for a Next-generation Museum Experience

At SCAD's Methods of Contextual Research course, I collaborated with two colleagues on an innovative project to transform the modern museum experience. Our research approach was comprehensive and methodical, focusing on understanding real visitor needs and experiences.

Research Methodology

Our multi-faceted research approach included:

• 53 participant interviews and surveys

• 8 specialized sensory cue studies

• Implementation of Lextant research methodology

• Systematic affinity mapping for data analysis

Key Framework Development

Through careful analysis, we identified five essential dimensions that shape the museum experience:

• Engaging: Interactive exhibits and immersive environments

• Personalized: AI-driven guidance and customized tours

• Intuitive: Clear navigation and accessible information

• Inclusive: Multilingual resources and adaptive exhibits

• Social: Community spaces and digital engagement platforms

Solution Implementation

Our practical solutions balanced innovation with feasibility, including:

• AI-powered personalized guidance systems

• Multilingual accessibility features

• Social media-friendly spaces

• Digital wayfinding tools

• Interactive community engagement areas

The project delivered actionable strategies that considered real-world constraints while prioritizing visitor experience. Our framework serves as a blueprint for museums seeking to enhance their visitor engagement through technology and human-centered design.

Professional Growth

This experience enhanced key professional competencies:

• Research methodology and data analysis

• Project management and timeline adherence

• User-centered design implementation

• Cross-functional team collaboration

• Strategic solution development

The project demonstrates my ability to lead complex research initiatives and transform insights into practical solutions - skills valuable for organizations focused on innovation and user experience enhancement.